Shipping policy

Shipping Policy

Last updated: June 6, 2026

This Shipping Policy explains how Mizoria processes, handles, and delivers orders placed through our website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

In periods of high order volume, processing times may be extended slightly. In such cases, customers will be notified where possible.

2. Shipping Methods and Delivery Times

Delivery times are estimates only and are not guaranteed.

Estimated delivery times vary depending on destination and shipping method selected at checkout.

Delays may occur due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • High order volume periods

  • Events outside our control

Mizoria does not guarantee delivery dates.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates are provided directly by the shipping carrier and may take time to appear.

4. Shipping Address Responsibility

Customers are fully responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Orders returned due to incomplete or invalid addresses

  • Delivery failures caused by address errors

Any additional costs resulting from address corrections, reshipment, or returns may be charged to the customer or deducted from any eligible refund.

5. Delivery and Proof of Delivery

Once the carrier marks an order as “delivered” to the shipping address provided at checkout, this shall constitute proof of delivery and fulfillment.

Mizoria is not responsible for:

  • Packages reported as stolen after delivery

  • Misdelivered packages confirmed as delivered by the carrier

  • Claims of non-receipt when tracking shows delivery confirmation

Customers are responsible for ensuring secure delivery locations.

6. Lost, Delayed, or Stolen Packages

If a package is delayed, lost, or appears missing in transit, customers must contact us so we can assist in filing a claim with the carrier.

However:

  • Mizoria is not liable for packages lost or delayed once handed over to the carrier

  • Carrier investigation results are considered final in determining shipment status

7. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.

Mizoria is not responsible for delays caused by customs clearance processes.

8. Refused or Undeliverable Shipments

If a customer refuses delivery or a shipment is returned due to failure of delivery (including incorrect address or unpaid customs fees), any shipping, return, and handling costs incurred may be deducted from any eligible refund.

9. Order Changes and Cancellations

Orders may only be canceled within 6 hours of purchase, as outlined in our Terms of Service.

After this period, orders may already be in processing or shipped and cannot be canceled or modified.

10. Risk of Loss

All items purchased from Mizoria are shipped under a shipment contract.

This means that risk of loss transfers to the customer once the order is handed to the carrier.

11. Carrier Responsibility

Once an order is shipped, delivery is handled by third-party carriers.

Mizoria is not responsible for carrier-related delays, errors, or service failures.

12. Contact Information

If you have any questions about your shipment, you may contact us:

📧 support@mizoria.com
📍 Bekait LLC – 30 N Gould St Ste R, Sheridan, WY 82801