Last updated: June 06, 2026

Refund & Return Policy

At Mizoria, we stand behind the quality of our products. If you experience an issue with your order, we're here to help.

Return Eligibility

We offer a 30-day return policy for products that:

• Arrive damaged or defective
• Are not functioning as intended
• Are materially different from what was ordered
• Are incorrect items shipped in error

To be eligible for a return, the item must be accompanied by proof of purchase and any evidence reasonably requested to verify the issue.

Returns are not accepted for reasons including, but not limited to:

• Change of mind
• Buyer’s remorse
• Ordering by mistake
• No longer wanting the product
• Preference-based reasons
• Normal wear and tear
• Damage caused by misuse, neglect, improper handling, modification, or unauthorized repairs

Reporting an Issue

If your item arrives damaged, defective, incorrect, or not functioning as intended, you must contact us within 30 days of delivery at:

support@mizoria.com

To help us evaluate your claim, we may request:

• Photos of the product
• Photos of the packaging
• Photos of the shipping label
• Videos demonstrating the issue

Failure to provide requested evidence may result in the claim being denied.

Return Authorization Required

All returns require prior authorization.

Items sent back without first contacting us and receiving return instructions will not be accepted.

If your claim is approved, we will provide instructions for returning the item.

Return Shipping

For approved returns involving damaged, defective, incorrect, or non-functioning products, return shipping costs may be covered by Mizoria at our discretion.

Customers remain responsible for the item until it is received by us. We recommend using a trackable shipping service whenever instructed to return an item.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Personal care items
• Hazardous materials
• Flammable liquids or gases

No Exchanges

We do not offer product exchanges.

If an approved warranty, damage, or defect claim qualifies for replacement, we may send a replacement item at our discretion.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, consumers may have the legal right to cancel or return their order within 14 days of receiving the goods, without providing a reason.

Where applicable, returned items must be:

• Unused
• In their original condition
• In their original packaging
• Accompanied by proof of purchase

Unless otherwise required by law, customers are responsible for return shipping costs associated with exercising these statutory rights.

Refunds

Once a returned item is received, we typically inspect it within 5 business days.

We will notify you whether your refund has been approved or denied.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank, credit card issuer, or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@mizoria.com.

Original shipping charges are non-refundable unless otherwise required by law.

Delivered Orders

Orders showing successful delivery to the shipping address provided at checkout are generally not eligible for refunds based solely on claims of non-delivery.

If you believe there was a delivery issue, please contact us and we will work with the carrier to investigate the matter.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to an incorrect, incomplete, or undeliverable address provided by the customer may incur additional shipping charges or deductions from any eligible refund.

Refused Deliveries

If a customer refuses delivery of an order, any shipping, return shipping, handling, or carrier fees incurred may be deducted from any eligible refund.

Order Cancellations

Orders may be canceled within 6 hours of purchase by contacting support@mizoria.com.

Once an order has entered processing, fulfillment, or shipment, it can no longer be canceled.

Fraud Prevention & Abuse

To protect our customers and business, Mizoria reserves the right to refuse returns, refunds, replacements, cancellations, or other requests in cases involving suspected fraud, abuse, policy manipulation, chargeback abuse, or other suspicious activity.

Nothing in this policy limits any rights that consumers may have under applicable law.